Shipping Policy

Thank you for shopping with Chill Pantry Co.

We use trusted courier partners through the BobGo shipping platform to deliver your orders safely and efficiently throughout South Africa.

Order Processing

• Orders are processed within 1–2 business days after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Times

Estimated delivery times are:

• Major cities: 2–5 business days
• Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather, peak seasons, public holidays, or circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, parcel size, and the selected shipping service.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Delivery Information

Please ensure that the shipping address and contact details provided at checkout are accurate. We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Failed Deliveries

If a delivery cannot be completed because the recipient is unavailable or the address is incorrect, additional delivery or return fees may apply before the order can be resent.

Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to courier operations or unforeseen circumstances. We appreciate your patience and understanding.

Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: Info@chillpantryco.co.za
Phone: +27 66 265 3950